A lead purchased a product, but I didn't get credit for it. Why not?

There are several reasons you may not get a commission that you are expecting.
 

1.  The customer’s credit card may have been declined therefore the order was never processed. 

2. Credit is given to the affiliate with the most recent contact.  This is also referred to as a “last touch” policy which is standard practice for the affiliate industry. For example, a prospect clicked on your affiliate link last month, but never made a purchase. Then the prospect clicks on another affiliate's link yesterday and makes a purchase today.  Because the second affiliate had last contact, they would receive credit for the commission. 
     
3. If they purchased a product on a payment plan, credit is given upon each successful billing.  If their card is declined for the second payment, you may not receive credit until we can get a new billing method from them and it is successfully processed.
   
   
4. Our system uses cookies to track sales to affiliates.  If the prospect clears their cookies, uses a different browser or uses a different computer there may be no cookie to track back to you therefore the commission will not be posted to your account.  We do not have any control over this situation but if you are aware that someone purchased a product from you and you do not receive the commission, please contact support.