There are several reasons you may not get a commission that you are expecting.
The customer’s credit card may have been declined therefore the order was never processed.
- Credit is given to the affiliate with the most recent contact. This is also referred to as a “last touch” policy which is standard practice for the affiliate industry. For example, a prospect clicked on your affiliate link last month, but never made a purchase. Then the prospect clicks on another affiliate's link yesterday and makes a purchase today. Because the second affiliate had last contact, they would receive credit for the commission.
- If they purchased a product on a payment plan, credit is given upon each successful billing. If their card is declined for the second payment, you may not receive credit until we can get a new billing method from them and it is successfully processed.